Refund Policy

At YINBEK TRANSPORT SERVICES, we commit our vehicles and staff to your specific time slot. Because we may turn down other work to honor your booking, the following refund terms apply:

1. Requesting a Refund
All refund requests must be submitted in writing to Yinbektransportservices@gmail.com or via WhatsApp to 062 139 0277. Please include your booking reference number.

2. Cancellation Timeframes
* More than 48 Hours Notice: You are eligible for a Full Refund (100%) of any deposit or prepayment made.
* 24 to 48 Hours Notice: You are eligible for a 50% Refund. The remaining 50% is retained as a processing and scheduling fee.
* Less than 24 Hours Notice: No refund will be issued. At this stage, drivers have been assigned and logistics are already in motion.

3. "No-Show" or Vehicle Refusal
* If our driver arrives at the pickup point in Centurion (or any agreed location) and the customer is not present or the goods are not ready within [e.g., 30 minutes] of the scheduled time, the booking will be treated as a "No-Show."
* In the event of a No-Show, no refund will be issued, and a call-out fee may be charged to cover fuel and labor costs.

4. Service Failures
* If YINBEK TRANSPORT SERVICES is unable to perform the service due to vehicle breakdown or internal scheduling errors, we will first attempt to provide an alternative time.
* If we cannot provide an alternative, a 100% Full Refund will be processed immediately.

5. Refund Processing Time
Once approved, refunds will be processed via EFT back to the original bank account used for payment. Please allow 3 to 5 business days for the funds to reflect in your account.